Shipping And Returns

Perths Own Stationery Supplies ("we" and "us") is the operator of (https://perthzone.com.au/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Area 1 See included POST CODES below   Spend $50.00 otherwise a $5.00 delivery fee.

6000 6001 6003 6004 6005 6006 6007 6008 6009 6010 6011 6012 6014 6015 6016 6017 6018 6019 6020 6021 6022 6023 6024 6050 6051 6052 6053 6055 6057 6059 6060 6061 6062 6063 6064 6066 6090 6100 6101 6102 6103 6104 6105 6106 6107 6108 6147 6148 6149 6150 6151 6152 6153 6154 6156 6157 6158 6159 6160 6163

 

Area 2   See included POST CODES below   Spend $70.00 otherwise a $7.00 delivery fee.

6025 6026 6027 6056 6058 6065 6068 6069 6110 6111 6112 6155 6162 6164

 

Area  3 See included POST CODES below   Spend $80.00 otherwise a $9.00 delivery fee.

6028 6030 6031 6032 6033 6034 6035 6036 6037 6038 6067 6070 6071 6072 6073 6076 6121 6122 6165 6166 6167 6168 6169 6170 6171

 

3. Returns

3.1 Return Due To Change Of Mind

Perth zone will happily accept returns due to change of mind as long as a request to return is received by us within 1 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Any refund for reasons other than legally allowed will, at our discretion, attract a 20% restocking fee.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

Perths Own Stationery Supplies will refund the value of the goods returned but will NOT refund the value of any shipping paid. Any refund for reasons other than legally allowed will, at our discretion, attract a 20% restocking fee.

 

3.2 Warranty Returns

Perths Own Stationery Supplies will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Perths Own Stationery Supplies to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 1-2 working days

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.2 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.3 P.O. Box Shipping

Perths Own Stationery Supplies Does NOT ship to P.O. box addresses unless the buyer has paid the required postage. We are unable to offer couriers or free services to these locations.

4.4 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 

4.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

5. Tracking Notifications

Where applicable and upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. The majority orders will be delivered by our in-house service. Ther is no tracking information provided for in-house deliveries.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

7. Duties & Taxes

7.1 Sales Tax GST

Sales tax and or GST has already been applied to the price of the goods as displayed on the website

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Perths Own Stationery Supplies encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Perths Own Stationery Supplies at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

 

 

9. Insurance

Parcels are insured for loss and damage up to the value where delivery is effected by our in-house delivery service only.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

10. Customer service

For all customer service enquiries, please email us at perthzone@outlook.com